- Dazzvape offers a quality guarantee period of 6 months from date of purchase ('Warranty Period').
- This warranty does not cover personal items or consumable goods and attachments. Atomizers, cartridges and coils are not covered under warranty.
- This warranty is invalid as result of any of following conditions:
(a).Customer doesn't provide batch No. and original receipt and package of purchase.
(b).Merchandise failure or damage is caused due to unauthorized repair.
(c).Merchandise failure or damage is caused due to misuse or improper care from consumers.
(d).Merchandise inspected to be a counterfeit.
- Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by Dazzvape. Please keep your purchase of proof and the verification code well in case of needing warranty service.
WARRANTY PROCEDURE IN US
*If you are an End-User, please follow below procedure when your device is under warranty.
- Download and Fill out the RMA form (Link attached) entirely. RMA form
- Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve.
- Send all above info to our support center with email address:
Dazzvape Warranty Service Center
We will reply to you within 1 working day.
NOTE: Dazzvape will undertake the return shipping fee when the products purchased from our official website and within 7 days after customers receiving the products. For products purchased from any other offline channels, we won't undertake the return shipping fee when customers buy the products over 1 month.
*If you are an Owner of vape shop, Please log in this website: http://www.dazzvape.com/ to create an account for your returns. Or email to firstname.lastname@example.org knowing more details. Service Hours: 9:00am~5:30pm Monday~Friday(Eastern Time)
*If you are a Distributor purchased from DAZZVAPE directly, please send defective list to your sales representative directly.
If there is any malfunction/issue of your vaporizer/battery, please provide below information if you still have it when you email us: (In order to solve your issue ASAP.)
1. A picture of receipt or purchase proof.
2. A picture of label with QR code A&B, which is on sleeve of product box.
3. A video or picture to show the device malfunction.
4. The country you live in.
SUBMIT A WARRANTY CLAIM
If it is under 6 months warranty, please click link as below to submit warranty claim to get help.
Before you submit warranty claim, you need prepare below materials:
- a picture of receipt or purchase proof (lack of receipt or purchase proof case will still be handled)
- a picture of anti-fake label （verification code）
- a video or pictures to show product issue